Returns & Refunds

Return Policy

New, unused in-stock tools may be returned within 30 days of delivery for a full refund. Made-to-order tools such as engraving cutters with custom tip sizes are subject to a 20% restock fee if returned. The buyer is responsible for return shipping costs unless the return is the result of our error (i.e. you received an incorrect or defective item). Beyond 30 days, we reserve the right to offer refunds or store credit at our discretion, with the exception of warranty related requests. You can also exchange any unused item for one of our other tools. You will be responsible for shipping charges on any exchanges unless in error on our part.

If your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the condition. 

Refunds

All returned items will be inspected through our QC department before any refund is issued. If you are going to use a tool, then try to return it as unused, be aware that our optical inspection device can see hair on a spiders leg and will be able to detect signs of use.

Defective Items

Bits & Bits Company is committed to ensuring all of our products are of high quality and will replace or refund items that we determine to be defective. In the event you believe you have a defective tool, please call us or email us at [email protected]. Include your order number and as much info as you can about your setup, i.e., CNC, router, speeds and feeds, material you’re cutting, etc. In most cases of what seemed to be a defective tool, we have been able to help a customer with proper settings or techniques for efficient use. 

How to Return an order

Items must be returned with 30 days of receipt. You must include a printed copy of the invoice or email confirmation along with the reason for return. If returning via Fedex or UPS, please send to our physical location:

Bits & Bits Company
Attn: Returns
6129 Aviation Way
Silverton, OR 97381

If returning items via US Mail, please send to our mailing address:

Bits & Bits Company
Attn: Returns
PO Box 285
Silverton, OR 97381